Refund policy

Return & Refund Policy

By placing an order with Isabelle Bow Boutique, you acknowledge and agree to the following:

  • No refunds
  • No returns
  • No cancellations
  • No exchanges on personalized items
  • Additional fees may apply for changes requested after design approval

Custom Orders

All Isabelle Bow Boutique items are handmade and custom-made specifically for each customer. Because our products are personalized, all sales are final.

Once production begins, orders cannot be canceled, returned, or exchanged.

Personalized Items

Any item that includes a child’s name, age, custom colors, or other personalized details is considered a custom order.

Personalized items cannot be returned or refunded.

Design Approval & Mock-Ups

If a design mock-up is provided, customers are responsible for reviewing all details carefully before giving approval.

Once a mock-up has been approved, any changes requested after production has started may result in additional charges.

Changes may include, but are not limited to:

  • Name changes
  • Age changes
  • Character changes
  • Color changes
  • Design changes
  • Accessory changes

Order Changes

Please contact us immediately if you need to make changes to your order.

We cannot guarantee that changes can be made after an order has been placed.

Sizing

Customers are responsible for selecting the correct size before placing an order.

Please review the size chart carefully.

We do not offer refunds or exchanges for incorrect sizes selected by the customer.

Processing Time

Our current processing time is 3–4 weeks.

Processing time does not include shipping time.

Shipping

Once an order has been shipped, Isabelle Bow Boutique is not responsible for delays caused by the shipping carrier.

Please ensure that your shipping address is correct before placing your order.

Delivered Packages

Orders marked as delivered by the shipping carrier will not be considered lost.

If you believe your package was stolen, please contact the shipping carrier and file a claim.

Returned Packages

If a package is returned because of an incorrect address provided by the customer, the customer will be responsible for paying the reshipping fee.

No Refunds, No Returns, No Cancellations